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inulroYou may remember that with two banking days to spare I arranged to have most of my savings put into a fixed-term ISA. I'd heard on Radio 4 that some financial institutions play dirty tricks so as not to move your money out, but thought it wouldn't happen to me.
I just got a letter from the new building society saying they have not heard back from the old one, and that as they are not allowed, for data protection reasons, to ring to chase up, I needed to do it.
Old building society denied all knowledge of transfer request, then said that they've just moved (!!!) and new building society might have sent the request to wrong address. Give me correct address with a fax number.
Ring new building society, who say that as they sent off the original transfer request with my original signature on it, I have to fill in a new one, which they are sending me today. Only they have the impression that old building society has moved from Bradford to Glasgow, not the other way round (which I'm pretty sure is correct).
So when the form comes I'll fax it off and make sure it goes to *both* addresses of the old building society.
All this so I can make a lousy £150 in interest. By the time I get it all arranged I'll have invested more than that in my time to make it happen!
I just got a letter from the new building society saying they have not heard back from the old one, and that as they are not allowed, for data protection reasons, to ring to chase up, I needed to do it.
Old building society denied all knowledge of transfer request, then said that they've just moved (!!!) and new building society might have sent the request to wrong address. Give me correct address with a fax number.
Ring new building society, who say that as they sent off the original transfer request with my original signature on it, I have to fill in a new one, which they are sending me today. Only they have the impression that old building society has moved from Bradford to Glasgow, not the other way round (which I'm pretty sure is correct).
So when the form comes I'll fax it off and make sure it goes to *both* addresses of the old building society.
All this so I can make a lousy £150 in interest. By the time I get it all arranged I'll have invested more than that in my time to make it happen!
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no subject
Date: 2010-04-23 03:46 pm (UTC)Apparently they 'had no record of this account' - which hadn't stopped them from sending me bills, of course. My account only vanished from their records when I wanted to take it away.
Fortunately, I didn't have to do anything myself. Ecotricity just asked me to formally confirm in writing that I really did have an account with Southern Electric - which basically meant I just sent 'em an email saying 'Yes, I really do!' Armed with this virtual crowbar, they somehow prised my account out of Southern Electric's clutches.
Bit of a token effort there by Southern Electric, I think, but it must work some of the time otherwise they wouldn't try it on.